Returns & Exchanges - Please read thoroughly prior to placing an order, thank you.

Summary:

  • Refund*: return within 30 days. No restocking fee for first veil
  • Exchange*: return within 30 days. No restocking fee
  • Special-Order veils may not be returned for exchange or refund. These are veils with non-standard lengths and/or special edging/accent combinations.
  • Restocking Fee No restocking fee if order is for one (1) veil; multiple veil orders are subject to 15% restocking fees.
  • Shipping USPS shipping comes with tracking number – signature confirmations is additional $2.05 and Insurance is additional $2.05. If the package is lost, we will not be responsible for lost package.
  • If it was our mistake in shipping you the wrong or damaged item, we will pay for the shipping charges.

Details: Your satisfaction with our product is guaranteed. If for any reason you are not satisfied with your purchase, you may return it within 30 days of receiving the merchandise for refund or within 30 days for an exchange.

Returning for refunds and exchanges:

  • Return must be with the tags intact.
  • Because veils are made of very delicate materials and can be easily damaged by wearing them repeatedly, there are no warranties beyond the initial refund/exchange period.

Returning for exchange:

Special-Order Veils:

  • Special-order veils may not be returned for exchange or refund.
  • These are veils with non-standard lengths and/or special edging/accent combinations.
  • For example, let's say you need your veil to be 54" long. This is not a standard length (closest is Fingertip - 42" or Waltz - 65"), thus you won't find any veils of this length in our catalogs. Not to worry! You can call us with your specific needs and we'll custom-make the veil for you. But because this consistitutes a special order, we're unable to accept a return for refund or exchange. We recommend that you view as many photos of similar veils on our website and speak with our representatives before placing such an order. We want you to be happy with your veil, that's the bottom line!

Instructions for returning items for refund or exchange:

  1. Print the Return & Exchange Form so that you can fill out the required information regarding the items that you are returning. Please note the reason for the return. Make sure that this form is included with the package that you are returning.
  2. Indicate if you would prefer a refund or an exchange. If you're exchanging, let us know what you'd like by completing the information on the return form.
  3. Complete the name and address portion of the form to indicate where we should send the receipt or exchange.
  4. Please, when packing, do not scrunch the veil. Use the original tissue paper and package the veil as it was when you received it. Pack and seal your return securely (in the original package if possible) and include the return form and the original receipt. Packages must be returned prepaid.

 

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